All the calls made to our call centre are recorded by us for quality and training purposes.
All vehicles registered with Ogytaxi app are continuously tracked using GPS for security reasons only.
Ogytaxi app shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer.
Ogytaxi app encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Ogytaxi app Cabs during the journey, Ogytaxi app will try to locate the items but is not responsible for the same in case of loss or damage to the same.
If the Customer leaves any goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer has to inform Ogytaxi app of the same in writing within 24hours of using the taxi or the services of Ogytaxi app.
For usage outside India, respective city’s court shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by Ogytaxi app or the agreement or arrangement between Ogytaxi app and the Custome
The Customer shall ensure that he/she will not indulge in any of the following activities while in a Cab:
a. Smoking or consuming any kind of intoxicants inside the Cab. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver.
b. Littering the Cab
c. Soiling or damaging the seats and/or any other interiors of the Cab.
d. Misusing, soiling or damaging any of the devices (technical/non-technical) in the Cab.
e. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight the cab.
f. Asking the driver to board more than 4 adults in the Cab. The rules under which the taxi services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the driver to allow more than 4 adult passengers in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight the cab.
g. Pressurizing the driver to overload the boot space of the Cab with luggage. The customer shall not be allowed to use the seating area of the Cab for placing any kind of luggage.
h. Arrive more than 15mins late from the stipulated pick-up time. In case of any emergency(ies), the customer can co-ordinate with the Call Center and amend the booking. The customer at no point in time will pressurize the driver to wait for him/her beyond 15mins of the stipulated pick-up time.
5. The Customer agrees and acknowledges that the use of the services offered by Ogytaxi is at the sole risk of the Customer. Ogytaxi disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the services offered by Ogytaxi. The liability of Ogytaxi is excluded to the fullest extent permitted by law.
a) The service shall meet Customer requirements;